What Is Responsible Gaming?
Responsible gaming refers to an approach that places safety, mental well-being, and life balance as top priorities. At LigaCiputra, we take this commitment seriously — not merely as a slogan, but as the core of how our platform operates. We believe every member deserves to enjoy online entertainment in a safe, transparent, and responsible environment.
Online gaming should be a source of fun and entertainment, not financial stress or personal problems. When gaming starts to take over your daily life, that is a sign you need to step back and reassess your habits. LigaCiputra is always ready to help you do that with the right tools and support.
LigaCiputra Responsible Gaming Principles
The LigaCiputra platform is built on five core responsible gaming principles that guide every business decision and product design choice we make:
- Full Member Control — Every control tool is available 24/7 and can be activated instantly by members without needing to contact support.
- Full Transparency — All gaming activity records, deposits and withdrawals are accessible and reviewable by members at any time.
- Vulnerable Person Protection — We have an automated detection system to identify risky playing patterns and will proactively reach out to the members concerned.
- Strict Age Restriction — A strict age verification process ensures that only individuals aged 18 and above can register and play on our platform.
- Ongoing Support — A dedicated support team for responsible gaming issues is available 24 hours a day, 7 days a week to assist you.
Recognise the Signs of Problem Gambling
Problem gambling can affect anyone regardless of background, income level, or gaming experience. The most important thing is recognizing the signs early before they become serious. Here are some warning signs to watch for in yourself or someone you care about:
- Feeling the need to increase your betting amount to get the same level of excitement as before.
- Repeatedly trying to stop or cut back on gaming but failing to do so.
- Frequently thinking about gambling even while doing other activities such as working or spending time with family.
- Gambling to escape problems, stress, depression, or feelings of guilt.
- Lying to family members or friends about how much time and money you spend gambling.
- Borrowing money or selling assets to fund wagering.
- Neglecting work, family, or financial responsibilities due to excessive gaming.
How to Use the Self-Control Tools
LigaCiputra makes it easy to set up your self-control tools. You can access them directly through the "Account Settings > Responsible Gaming" in the app or on the website. Here are the simple steps for each tool:
Step 1 — Set a Deposit Limit
Log in to your account, go to Settings > Limit Controls, select the limit type (daily, weekly, or monthly), and enter the maximum amount you are comfortable with. The limit activates immediately and resets automatically when the period ends.
Step 2 — Activate the Play Time Limit
In the same menu, select "Time Limit" and set your maximum daily gaming session duration. You can also enable a 15-minute reminder before the limit is reached so you have time to save your game progress.
Step 3 — Use Play Break or Self-Exclusion
If you feel you need a longer break, select "Gaming Break" to pause for 24–168 hours, or choose "Self-Exclusion" for a longer period. A self-exclusion decision cannot be reversed before the period ends, to protect your commitment.
Self-Exclusion — A Serious Option for Your Protection
Self-Exclusion
Self-exclusion is the strongest step you can take if you feel that gaming has begun to negatively impact your life. Once activated, your account will be fully blocked from all wagering activity, promotions, and marketing communications.
Choose a suitable self-exclusion period:
To activate self-exclusion, please contact our support team via Live Chat or email at [email protected]
Healthy Gaming Guide at LigaCiputra
Responsible gaming does not mean you cannot fully enjoy your experience. It simply means playing smarter and with more control. Here are practical guidelines we recommend to all LigaCiputra members:
- Set a gaming budget before starting a session and stick to them whether you are winning or losing.
- Set a time limit and make sure you take a break of at least 15 minutes for every hour of play.
- Do not chase losses — accept losses as part of the game and not as something that needs to be immediately recovered.
- Do not play when emotionally unstable — avoid playing when you are feeling extremely stressed, angry, sad or under the influence of alcohol.
- Balance with other activities — ensure that gaming is only a small part of your leisure time, not your primary activity.
- Review your records regularly — use activity reports to evaluate your gaming patterns on a weekly basis.
Child and Youth Protection
LigaCiputra has a zero-tolerance policy toward underage participation. Our platform is strictly for users aged 18 and above. We enforce a rigorous age verification process during registration, including identity document verification. Any account found to have been registered by an underage individual will be closed immediately and all funds will be returned.
For parents or guardians concerned about children accessing online gambling platforms, we recommend using parental control software such as Net Nanny or Norton Family to block access to gambling sites on shared devices.